---
title: Feedback & Complaints | HomeSight
description: "How to share feedback or raise a complaint about HomeSight's home eye and hearing care: phone, email or post, and what happens next."
image: https://homesightonline.co.uk/hubfs/brand/homesight-social-share.png
---
[Skip to content](https://homesightonline.co.uk/feedback-and-complaints#main)
[0800 080 6095](tel:08000806095) [info@homesightonline.co.uk](mailto:info@homesightonline.co.uk) Mon–Fri 09:00 – 17:00
[ ](https://homesightonline.co.uk/)
Eye care
[Home eye tests A full one-hour examination in your own home](https://homesightonline.co.uk/eye-care) [NHS home eye tests Free if you qualify. Check the criteria](https://homesightonline.co.uk/nhs-home-eye-tests) [Care home eye care Visits for residents, reported to your team](https://homesightonline.co.uk/care-homes)
Hearing care
[Home hearing tests Free screening, full assessment at home](https://homesightonline.co.uk/hearing-care) [Hearing aids at home Tested, fitted and followed up at home](https://homesightonline.co.uk/hearing-aids-at-home) [Earwax removal at home Microsuction by an audiologist, at home](https://homesightonline.co.uk/earwax-removal-at-home) [Hearing aid help Cleaning, repairs and servicing at home](https://homesightonline.co.uk/hearing-aid-help)
Who we help
[Families and carers Arranging care for a parent or relative](https://homesightonline.co.uk/for-families) [Care homes Over 300 homes across the South East](https://homesightonline.co.uk/care-homes) [Areas we visit London, Essex, Hertfordshire, Kent, Surrey and more](https://homesightonline.co.uk/areas-we-visit)
About
[About HomeSight An NHS-contracted home eye care provider since 2010](https://homesightonline.co.uk/about) [News and articles Guides to eye and hearing care at home](https://homesightonline.co.uk/news-and-articles) [FAQs Answers to the questions we are asked most](https://homesightonline.co.uk/faqs) [Contact Call, email, or ask for a call back](https://homesightonline.co.uk/contact)
[Book a home visit](https://homesightonline.co.uk/book-a-home-visit) [Prefer to call 0800 080 6095](tel:08000806095)
Feedback & complaints
# If something wasn't right, we want to know
Every visit matters to us. Whether you'd like to share a concern, a suggestion or a compliment, this page tells you exactly how to do it and what happens next.
Raising a concern never affects your care Handled confidentially A real person replies, not an automated system
## Three easy ways to tell us
Choose whichever feels most comfortable. If you'd like a family member, carer or friend to contact us on your behalf, that's absolutely fine.
### Call us
Often the quickest way. Ask for the manager and say you'd like to give feedback or raise a complaint.
[0800 080 6095](tel:08000806095) Mon–Fri, 9am–5pm
### Email us
Put "Feedback" or "Complaint" in the subject line so it reaches the right person straight away.
[info@homesightonline.co.uk](mailto:info@homesightonline.co.uk) Include your name and phone number
### Write to us
If you prefer to put it in writing, post your letter to our office and we'll take it from there.
HomeSight, 261 Hale End Road,
Woodford Green IG8 9NB Mark the envelope "Feedback"
## What happens next
A clear process, so you always know where things stand.
1
### We acknowledge your complaint within 3 working days
You'll hear from us by phone or in writing, whichever you prefer. We'll confirm what you've told us and let you know who is looking into it.
2
### We look into it properly
The manager reviews your notes, speaks to the clinician who visited you, and gathers anything else needed to understand what happened. If we need more detail from you, we'll call at a time that suits you.
3
### You get a full answer within 20 working days
We'll explain what we found, apologise where we got it wrong, and tell you what we're changing as a result. If it's taking longer, we'll keep you updated rather than leave you waiting in silence.
## If you're still not satisfied
We'll always try to put things right ourselves first. If you feel we haven't, these independent bodies can help.
### Private eye care: the Optical Consumer Complaints Service (OCCS)
The free, independent mediation service for complaints about opticians. Call [0344 800 5071](tel:03448005071) or visit [opticalcomplaints.co.uk](https://www.opticalcomplaints.co.uk).
### NHS-funded sight tests: NHS England
If your complaint is about an NHS-funded sight test, you can raise it with NHS England: call [0300 311 22 33](tel:03003112233) or email [england.contactus@nhs.net](mailto:england.contactus@nhs.net).
### Professional standards: GOC and HCPC
Our optometrists are registered with the [General Optical Council](https://optical.org) and our hearing aid dispensers with the [Health and Care Professions Council](https://www.hcpc-uk.org). Both accept concerns about a registrant's fitness to practise.
## Did we do something well?
Compliments reach the exact clinician who visited you, and they mean a great deal. If you'd like other families to find us too, a short Google review is the kindest way to help.
[Leave a Google review](https://g.page/r/CUo3SNw2rbcHEBM/review)
We keep a record of all feedback and complaints and review them regularly to improve our service. For how we handle your personal information, see our [Privacy & Terms](https://homesightonline.co.uk/privacy) page.
Your home-visiting optician and audiologist. NHS-funded home eye care and private ear-wax removal & hearing care, delivered to your door across London, the South East and the South Midlands.
### Explore
- [About](https://homesightonline.co.uk/about)
- [Eye Care](https://homesightonline.co.uk/eye-care)
- [Hearing Care](https://homesightonline.co.uk/hearing-care)
- [Care Homes](https://homesightonline.co.uk/care-homes)
### More
- [News and Articles](https://homesightonline.co.uk/news-and-articles)
- [Careers](https://homesightonline.co.uk/careers)
- [FAQs](https://homesightonline.co.uk/faqs)
- [Contact](https://homesightonline.co.uk/contact)
- [Feedback & Complaints](https://homesightonline.co.uk/feedback-and-complaints)
- [Privacy & Terms](https://homesightonline.co.uk/privacy)
### Contact
[**0800 080 6095**](tel:08000806095) Mon–Fri 09:00–17:00 Outside these hours, leave your details and the team will get back to you as soon as we are back in the office.
[info@homesightonline.co.uk](mailto:info@homesightonline.co.uk)
261 Hale End Road,
Woodford Green IG8 9NB
**Areas we cover:** London, Essex, Hertfordshire, Kent, Surrey, Sussex, Berkshire and the South Midlands. Don't see your area? [Get in touch](https://homesightonline.co.uk/contact).
© Home Sight UK Ltd 2026 · Trading as HomeSight · Company No. 07136215 · Home Sound UK Ltd · Company No. 17025680
[FAQs](https://homesightonline.co.uk/faqs) [Contact](https://homesightonline.co.uk/contact) [Careers](https://homesightonline.co.uk/careers)
[Call Now Call Closed](tel:08000806095) [Contact](https://homesightonline.co.uk/contact)
We're closed
Open Mon–Fri, 9am–5pm
Leave your details and the team will get back to you as soon as we are back in the office.
[Request a visit](https://homesightonline.co.uk/contact) [Call anyway](tel:08000806095)
[Chat on WhatsApp](https://wa.me/447341548117?text=Hi%20HomeSight%2C%20I%27d%20like%20to%20ask%20about%20a%20home%20visit.)
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/feedback-and-complaints#webpage",
"@type" : "WebPage",
"about" : {
"@id" : "https://homesightonline.co.uk/#organization"
},
"breadcrumb" : {
"@id" : "https://homesightonline.co.uk/feedback-and-complaints#breadcrumb"
},
"description" : "How to share feedback or raise a complaint about HomeSight's home eye and hearing care: phone, email or post, and what happens next.",
"inLanguage" : "en-GB",
"isPartOf" : {
"@id" : "https://homesightonline.co.uk/#website"
},
"name" : "Feedback & Complaints | HomeSight",
"primaryImageOfPage" : {
"@id" : "https://homesightonline.co.uk/#primary-image"
},
"url" : "https://homesightonline.co.uk/feedback-and-complaints"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/feedback-and-complaints#complaints",
"@type" : "ContactPoint",
"areaServed" : {
"@id" : "https://homesightonline.co.uk/#service-area"
},
"availableLanguage" : "en-GB",
"contactType" : "customer support",
"email" : "info@homesightonline.co.uk",
"name" : "Feedback and complaints",
"telephone" : "+448000806095"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/#organization",
"@type" : [ "Optician", "MedicalBusiness", "MedicalOrganization", "LocalBusiness" ],
"address" : {
"@id" : "https://homesightonline.co.uk/#address",
"@type" : "PostalAddress",
"addressCountry" : "GB",
"addressLocality" : "Woodford Green",
"addressRegion" : "Essex",
"postalCode" : "IG8 9NB",
"streetAddress" : "261 Hale End Road"
},
"alternateName" : [ "HomeSight Eye & Hearing Care", "Home Sight", "HomeSight Online", "Home Sight Online" ],
"areaServed" : {
"@id" : "https://homesightonline.co.uk/#service-area"
},
"availableService" : [ {
"@id" : "https://homesightonline.co.uk/nhs-home-eye-tests#service-nhs-home-eye-test"
}, {
"@id" : "https://homesightonline.co.uk/eye-care#service-private-home-eye-test"
}, {
"@id" : "https://homesightonline.co.uk/hearing-care#service-home-hearing-check"
}, {
"@id" : "https://homesightonline.co.uk/earwax-removal-at-home#service-earwax-removal"
}, {
"@id" : "https://homesightonline.co.uk/hearing-aids-at-home#service-hearing-aid-fitting"
}, {
"@id" : "https://homesightonline.co.uk/hearing-aid-help#service-hearing-aid-servicing"
}, {
"@id" : "https://homesightonline.co.uk/care-homes#service-care-home-visits"
} ],
"contactPoint" : [ {
"@id" : "https://homesightonline.co.uk/#contact-bookings",
"@type" : "ContactPoint",
"areaServed" : "GB",
"availableLanguage" : "en-GB",
"contactType" : "bookings",
"description" : "Phone lines are open Monday to Friday, 09:00 to 17:00. Outside these hours, leave your details through the booking form and the team will get back to you as soon as they are back in the office.",
"email" : "info@homesightonline.co.uk",
"hoursAvailable" : {
"@type" : "OpeningHoursSpecification",
"closes" : "17:00",
"dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ],
"opens" : "09:00"
},
"telephone" : "+448000806095"
}, {
"@id" : "https://homesightonline.co.uk/#contact-partnerships",
"@type" : "ContactPoint",
"areaServed" : "GB",
"availableLanguage" : "en-GB",
"contactType" : "sales",
"email" : "main@homesightonline.co.uk",
"name" : "Care homes and partnerships",
"telephone" : "+448000806095"
} ],
"currenciesAccepted" : "GBP",
"description" : "Home-visiting opticians and audiologists providing NHS-funded and private eye tests, hearing tests, hearing aids and ear wax removal at home across London, the South East and the South Midlands.",
"email" : "info@homesightonline.co.uk",
"employee" : [ {
"@id" : "https://homesightonline.co.uk/about#clinical-lead-optometry"
}, {
"@id" : "https://homesightonline.co.uk/about#clinical-lead-audiology"
} ],
"foundingDate" : "2010",
"foundingLocation" : {
"@type" : "Place",
"name" : "Woodford Green, Essex"
},
"hasCredential" : [ {
"@id" : "https://homesightonline.co.uk/#credential-nhs",
"@type" : "EducationalOccupationalCredential",
"credentialCategory" : "NHS contract",
"description" : "HomeSight has been an NHS-contracted domiciliary eye care provider since 2010.",
"name" : "NHS-contracted domiciliary sight test provider",
"validIn" : {
"@type" : "Country",
"name" : "United Kingdom"
}
} ],
"hasMap" : "https://maps.google.com/?cid=556103530139105098",
"identifier" : [ {
"@type" : "PropertyValue",
"name" : "Companies House company number",
"value" : "07136215"
} ],
"image" : {
"@id" : "https://homesightonline.co.uk/#primary-image"
},
"knowsAbout" : [ "Domiciliary eye care", "NHS domiciliary sight testing", "Home hearing tests", "Hearing aids", "Earwax removal by microsuction", "Low vision", "Care home eye and hearing care" ],
"legalName" : "Home Sight UK Ltd",
"logo" : {
"@id" : "https://homesightonline.co.uk/#logo",
"@type" : "ImageObject",
"caption" : "HomeSight",
"contentUrl" : "https://homesightonline.co.uk/hubfs/raw_assets/public/2027%20-%20Homesight/images/values/homesight-logo-horizontal.svg",
"url" : "https://homesightonline.co.uk/hubfs/raw_assets/public/2027%20-%20Homesight/images/values/homesight-logo-horizontal.svg"
},
"medicalSpecialty" : [ "Optometric", "Otolaryngologic" ],
"name" : "HomeSight",
"numberOfEmployees" : {
"@type" : "QuantitativeValue",
"value" : 40
},
"openingHoursSpecification" : [ {
"@type" : "OpeningHoursSpecification",
"closes" : "17:00",
"dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ],
"opens" : "09:00"
}, {
"@type" : "OpeningHoursSpecification",
"closes" : "00:00",
"dayOfWeek" : [ "Saturday", "Sunday" ],
"opens" : "00:00"
} ],
"paymentAccepted" : [ "Cash", "Credit Card", "Debit Card", "Bank Transfer" ],
"priceRange" : "££",
"sameAs" : [ "https://www.facebook.com/HomeSightUK/", "https://www.instagram.com/homesightonline/", "https://www.linkedin.com/company/homesightukltd/", "https://uk.trustpilot.com/review/homesightonline.co.uk", "https://maps.google.com/?cid=556103530139105098" ],
"serviceArea" : {
"@id" : "https://homesightonline.co.uk/#service-area"
},
"slogan" : "Eye and hearing care in the comfort of home",
"subOrganization" : {
"@id" : "https://homesightonline.co.uk/#homesound"
},
"telephone" : "+448000806095",
"url" : "https://homesightonline.co.uk/"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/#homesound",
"@type" : "Organization",
"address" : {
"@type" : "PostalAddress",
"addressCountry" : "GB",
"addressLocality" : "Addlestone",
"addressRegion" : "Surrey",
"postalCode" : "KT15 3HA",
"streetAddress" : "24b The Broadway, New Haw"
},
"description" : "Joint venture owned equally by Home Sight UK Ltd and Ear Health Solutions Limited. Home Sound UK Ltd provides HomeSight's private hearing care: hearing assessments, earwax removal, hearing aid fitting and aftercare.",
"email" : "info@homesightonline.co.uk",
"identifier" : [ {
"@type" : "PropertyValue",
"name" : "Companies House company number",
"value" : "17025680"
} ],
"legalName" : "Home Sound UK Ltd",
"name" : "HomeSound",
"parentOrganization" : [ {
"@id" : "https://homesightonline.co.uk/#organization"
}, {
"@type" : "Organization",
"name" : "Ear Health Solutions Limited"
} ],
"telephone" : "+448000806095"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/#service-area",
"@type" : "Place",
"containsPlace" : [ {
"@type" : "AdministrativeArea",
"name" : "Greater London"
}, {
"@type" : "AdministrativeArea",
"name" : "Essex"
}, {
"@type" : "AdministrativeArea",
"name" : "Hertfordshire"
}, {
"@type" : "AdministrativeArea",
"name" : "Kent"
}, {
"@type" : "AdministrativeArea",
"name" : "Surrey"
}, {
"@type" : "AdministrativeArea",
"name" : "East Sussex"
}, {
"@type" : "AdministrativeArea",
"name" : "West Sussex"
}, {
"@type" : "AdministrativeArea",
"name" : "Berkshire"
}, {
"@type" : "AdministrativeArea",
"name" : "Milton Keynes"
}, {
"@type" : "AdministrativeArea",
"name" : "Bedfordshire"
}, {
"@type" : "AdministrativeArea",
"name" : "Northamptonshire"
}, {
"@type" : "AdministrativeArea",
"name" : "Oxfordshire"
} ],
"name" : "HomeSight home-visit coverage: London, the South East and the South Midlands"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/#primary-image",
"@type" : "ImageObject",
"caption" : "HomeSight home eye and hearing care",
"contentUrl" : "https://homesightonline.co.uk/hubfs/brand/homesight-social-share.png",
"url" : "https://homesightonline.co.uk/hubfs/brand/homesight-social-share.png"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/#website",
"@type" : "WebSite",
"copyrightHolder" : {
"@id" : "https://homesightonline.co.uk/#organization"
},
"inLanguage" : "en-GB",
"name" : "HomeSight",
"publisher" : {
"@id" : "https://homesightonline.co.uk/#organization"
},
"url" : "https://homesightonline.co.uk/"
}
```
```json
{
"@context" : "https://schema.org",
"@id" : "https://homesightonline.co.uk/feedback-and-complaints#breadcrumb",
"@type" : "BreadcrumbList",
"itemListElement" : [ {
"@type" : "ListItem",
"item" : "https://homesightonline.co.uk/",
"name" : "Home",
"position" : 1
}, {
"@type" : "ListItem",
"name" : "Feedback & Complaints",
"position" : 2
} ]
}
```